Your Tenancy

Just rewards

HFI rewards for tenants

Just Rewards WHEN YOU MOVE - £150 just for leaving your property clean, clear and in good repair when you move.

Moving Out Leaflet (pdf file 606Kb)

When you move HFI will inspect the property and tell you if you will get the Just Reward. If you are clearing the property for a deceased relative you may still qualify.

To collect your Just Reward:

• Make sure you have paid up the rent
• Make sure you have avoided any recharges
• Give us vacant possession. That means no-one is left in the property
• Give us four weeks warning that you are leaving by completing a Notice of Termination, giving your forwarding address. (You do not need to give four weeks notice if you are transferring)
• Return a full set of labelled keys to the property (including communal door keys or fob, window lock keys and any store cupboard keys) by noon on Monday to avoid another weeks rent being charged.
• HFI may ask you to remove some alterations you have made.  For advice call us and arrange a visit to your home
• Remove all belongings and rubbish from the property and garden, leaving it clean and in good repair.

Call our Bulk Refuse Team on 020 7527 8697 if you have one or two bulky items of furniture that you do not want. You must call by Wednesday for collection on Saturday. You will be asked to take the items to an agreed collection point on your estate. If you are a disabled or older person and cannot move the items please tell us when you call.

Also see our Fact Sheet on Bulk Refuse (pdf file 101Kb)

Although we generally ask you to remove all floor coverings, if your carpets are in very good condition we can visit and agree with you that these are left. You can leave nets or curtains at the windows if you do not need them, without recharge.

If rent is owed at the time of moving or you are the executor of the former tenant’s will, the reward will be paid to the rent account. Otherwise the reward will be paid to the vacating tenant or if deceased, their relative who has cleared the property.

RECHARGES - WHEN YOU MOVE

HFI will ask you to pay the cost of repairs that are your responsibility, removing rubbish, and removing unwanted furniture and floor coverings including laminate or wooden flooring. We call this a recharge.

For more information you can talk to the New Tenant Liaison Officer (NTLO) at your area housing office. REMEMBER if you dont repay a recharge, HFI can refer this to a debt-collecting agency or take legal action.

What could you be recharged for?

• For not returning a full set of keys by 12 noon on Monday or for returning them late
• For leaving behind belongings, rubbish or floor coverings (including ceramic, laminate or wood on upper floors) that you have fitted. But not if we have agreed in writing that your carpets are in very good condition and can remain.
• For not leaving the property, inside and out, clean and in good repair and reasonable decorative order (Know which repairs are your responsibility)
• For leaving the garden untidy
• Improvements or minor alterations that you have left without our permission which we will need to remove, like built in shelving, non-standard lighting and electrical fittings, ponds, sheds or cat flaps.

We cannot carry out full house clearance but if you have one or two items of furniture that you cannot get rid of call our Bulk Refuse Team on 020 7527 8697.

Please do not leave any rubbish or belongings in the property. HFI will be charged a standard rate of £290 for removal by our contractor. To reflect the delays caused and extra cost, HFI will recharge you two weeks extra rent and will bill you for the remaining debt up to £290.

See our Fact Sheet on Bulk Refuse (pdf file 101Kb)

You can leave nets or curtains at the windows if you do not need them. This can discourage squatters.

What could you be charged?

• One weeks extra rent if you do not hand in a full set of keys or if you hand in the keys late (after 12 noon on Monday)
• Two weeks extra rent plus a recharge if you leave rubbish or belongings in the flat, garden or balcony
• We will recharge you for the cost of repairs that we reasonably decide are your responsibility

If you need advice about possible recharges call the New Tenancy Liaison Officer at your area office.

REMEMBER if you don’t repay a recharge HFI can refer this to a debt-collecting agency or take legal action.

For further information please contact your local Area Housing Office:

Central Street
Holland Walk
Lyon Street
Upper Street

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