Homes for Islington (HFI) is currently reviewing its on-line services and we would like to know what you think of our website and the services it currently offers. We would be very grateful if you would take a few moments to complete this simple survey. It should take no longer than five minutes to complete.

Thank you in anticipation of your time and contribution. We will publish the results of this survey and what action we intend to take on our website in September.

	Which of the following statements best describes how regularly you use HFI's website?
		Once a week or more
		Once a month or more
		A few times a year
		First time I have used the website

	How easy to use do you find HFI's website?
		Very easy
		Fairly easy
		Fairly difficult
		Very difficult

	In your opinion, what could we do to make the website easier to use?

	Have you ever done any of the following things on-line using HFI's website? (tick as many as apply)
		Viewed my rent account
		Paid my rent or service charge
		Requested a new rent card
		Reported a repair in my home
		Reported a repair in a communal area
		Reported antisocial behaviour
		Made a complaint, comment or complient
		Made a referral to housing support service
		Made a referral to the housing investigations team
		Reported information to update my transfer application
		Updated the diversity  information held about me by HFI

	Please tell us why you do not use the on-line services available (tick as many as apply)
		I was not aware I could do these things on the website.
		I have made other arrangements to deal with these things
		I am not interested in doing these things on-line
		I prefer to contact HFI by telephone
		I prefer to visit my local area housing office
		I prefer to deal with HFI by post

Other Please state

	Did you find the online form(s) easy to use?
		Yes
		No

	Do you have any comments to make about the on-line forms?

	How satisfied are you with HFI's current range of on-line services?
		Satisfied
		Dissatisfied
		Never used them

	Please tell us why you are dissatisfied

	Is there anything relating to HFI that you would like to be available on our website?
		Yes
		No

	Please give details

Personal Information

We would be grateful if you would provide us with the following information.

	How old are you?
		Under 18
		18-25
		26-35
		36-45
		46-55
		56-65
		Over 65
		Prefer not to say

	Are you:
		HFI Tenant
		HFI Leaseholder
		Other
		Prefer not to say

	What is your gender?
		Female
		Male
		Transgender
		Prefer not to say

	What is your ethnic origin?
		Asian
		Black African
		Black Caribbean
		Chinese or other Southeast Asian
		Mixed background
		White
		Other background
		Prefer not to say

	Do you consider yourself to have a disability?
		Yes
		No
		Prefer not to say

	Please provide details
		I am blind or have a visual impairment
		I have learning difficulties
		I have experience of mental health distress
		I use a hearing aid or commnicate using British Sign Language
		I use a walking stick or wheelchair

Any other impairment e.g. diabetes, epilepsy, multiple scierosis, please provide details

Thank you for completing this survey