Repairs & Improvements

Private Finance Initiative

PFI1 Reports and Surveys

The following are links to reports and surveys of interest to residents living in PFI1(private finance initiative 1) properties managed by Partners (Partners for Improvement in Islington). Click any of the following links to see lists of reports on this page:

Resident surveys
Quality of refurbishment works reports
Audit reports of Partners services
Partners performance data
Other PFI reports

Resident surveys

Graph of satisfaction with works PFI1 Jan 2005 to Mar 2008
(Excel spreadsheet 85.5Kb)

Customer Satisfaction Survey Performance 2004 to 2008
(pdf file 205Kb)

Customer satisfaction survey refurbishment works Oct to Dec 2007
- resident satisfaction survey (pdf file 72.2Kb)

Customer satisfaction survey (April-June 2007) - resident satisfaction survey (pdf file 72.7Kb)

Customer satisfaction survey (Jan-Mar 2007) – resident satisfaction survey (pdf 72.7Kb)

Customer satisfaction survey (Jan-Mar 2006) – resident satisfaction survey (pdf 171Kb)

Customer satisfaction survey (Apr-Jun 2006) – resident satisfaction survey (pdf 146Kb)

Customer satisfaction survey (July-Sept 2006) – resident satisfaction survey (pdf 147Kb)

Customer satisfaction survey (Oct-Dec 2006) – resident satisfaction survey (pdf 132Kb)

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Quality of refurbishment works reports

Quality of refurbishment work Jan 2005 (pdf 73Kb)
- report by Consul Chartered Surveyer reports
Quality of refurbishment work June 2005 (pdf 62Kb)
- report by Consul Chartered Surveyer reports
Quality of refurbishment work December 2005 (pdf file 67Kb)
- report by Homes for Islington surveyor
Quality of refurbishment work June 2006 (pdf 1.24Mb)
- report by Consul Chartered Surveyer reports
Quality of refurbishment work February 2007 (pdf file 4.25Mb)
- report by Consul Chartered Surveyer reports

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Audit reports of Partners services

Changes of tenancy Audit (Word doc 36Kb)
Complaints Procedure Audit (Word doc 65Kb)
Nuisance and Harassment Audit (Word doc 54Kb)

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Partners performance data

PFI 1 Overall satisfation refurbishment works programme January 2005-June2007 (pdf file 25.5Kb)
PFI 1 Performance at a Glance August-October 2006 (Word doc 25Kb)
PFI 1 Performance at a Glance December 2006-February 2007 (Word doc 25Kb)
PFI Performance at a Glance June-August 2007(pdf file 25.1Kb)
PFI 1 Performance at a Glance November 2008 (pdf file 60.6Kb)

See Contracted Services Sub-Board reports which include content relating to PFI.

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Other PFI reports

Strategy for Communication with Stakeholders in the PFI 1 Contract for the Refurbishment of Council Owned Street Properties in Islington (Word doc 68Kb)
Partners For Improvement in Islington - Annual Service Plan 2006/7 (Word doc 176Kb)
Partners Service Improvement Plan (pdf file 101Kb)

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