Your Tenancy

Tenancy Information

Welcome to Homes for Islington
We want to provide you with useful advice to help you settle into your new home and answer any questions that you may have throughout your tenancy with us. Below are summaries of the key service areas within Homes for Islington (HFI), which should make it easier for you to find the information you are looking for. If you would like to read more information in a particular section just click on the links.

Your Tenancy
This section gives and overview of some of your rights and responsibilities outlined in the tenancy agreement terms and conditions. It also explains what you can expect from us on a day to day basis. If you have any questions please contact your local Tenancy Management team.

Contacts:
ASB hotline: 020 7527 7272
LBI Noise Patrol: 020 7527 3229

Paying your rent
This section explains why and how you pay rent for your home. It also explains what will happen if you do not keep up with your rent payments. If you have any questions please contact your local Income Recovery team.

Contacts:
To pay rent over the phone-0800 694 3344 or 020 7527 8000
Housing benefits: 020 7527 4990
To set up a monthly Direct Debit: 020 7527 4393

Repairs
This section explains what repairs and improvements we will help you with and how you can report a repair.
Contacts:
HFI Direct: 0800 694 3344
Gas Leak 0800 111 999
Thames Water: 0845 920 0800

Estate Services
This section explains about the services available on your estate such as caretaking and estate parking. If you have any questions please contact your local Estate Services team.
Contacts:
HFI Direct:0800 694 3344
Estate Parking enquiries: 020 7527 8669
If your vehicle has been clamped or towed away: 0870 240 4139

Tenants' Handbook (Easy Read Version) (pdf file)