Partners

 

 

The following information will be of interest mainly to tenants and leaseholders in properties managed by Partners. Partners is the short name for Partners for Improvement in Islington.

If your home is a PFI 1 or PFI 2 property, your housing services are delivered by Partners.

Further information about PFI 1 may be found on this website on the PFI 1 page. If you are not sure whether your property is part of the PFI 1 scheme, you can go to the PFI 1 page to which there is a link to the PFI 1 index or you can click to it here: PFI 1 index.

Further information about PFI 2 may be found on this website on the PFI 2 page. If you are not sure whether your property is part of the PFI 2 scheme, you can go to the PFI 2 page to which there is a link to the PFI index or you can click to it here: PFI 2 index.

Contact Details
How to get to the area housing office, opening hours and building access information

Address (also main address for mail)
Partners For Improvement in Islington
4-6 Colebrooke Place
Islington
N1 8HZ

Services are also provided at:
Partners for Improvement in Islington
Level 01
Omnibus Business Centre
39-41 North Road
London
N7 9DP

Telephone:
020 7288 8310 or 0800 587 3595 (repairs and tenancy management)

Fax:
020 7354 4765

Out of Hours Emergency Line:
0800 195 5255 (5pm – 8:30am)

Email:
enquiries@partnersislington.net
All staff email addresses use the form: firstname.lastname@partnersislington.net

Opening hours:
Monday to Friday 8.30am – 5:00pm

Building Access:

• Building has level access to reception area
• Disability lavatory on request
• No parking

Transport to 4-6 Colebrooke Place Office:
Nearest tube station is Angel
Bus routes 38, 73, 56, 341, 476

Transport to 31-41 North Road Office:
Nearest tube station is Caledonian Road
Bus routes 17, 91, 259 and 274

Repairs
Repairs – reporting repairs to Partners

For repairs, you can contact Partners in any of the following ways:

• Telephone their freephone number 0800 587 3595 during opening hours (8:30am-5:00pm Monday - Friday). If you need an emergency repair outside our opening hours phone 0800 195 5255.
• Report repairs in person at their office at 4-6 Colebrooke Place, London N1 8HZ (8:30am-5:00pm Monday to Friday). Or at Level 01, Omnibus Business Centre, 39-41 North Road N7 9DP.
• Write to the Partners, 4-6 Colebrooke Place N1 8HZ. Please do not report emergency or urgent repairs by this method.
  

Management Team

Management Team – 0800 587 3595

Managing Director
Nilavra Mukerji

Deputy Managing Director
Sharon Pearce

Asset Manager
John Venning (Refurbishment Works)

Managing Director Operations
Richard Stanley (Housing and Leasehold Management)

Head of Quality
Ed Butler

Customer First Manager
Tom Irvine

Finance and Performance Manager
Rouli Kalodiki

Housing Manager
Peter Newbold

Repairs Team Manager
Clifford Yeend

Customer Services Supervisor
Sandra Power

Office Manager
Michelle Harrison

Leasehold Manager
Claire Thorogood

Staff
What staff are available at this office

• Customer Service Officers x 6
• Customer Service Assistant x 1
• Tenancy Officers x 7
• Income Officers x 9
• Tenancy and Income Team Leaders X 3
• Leasehold Officers X 6

Wards
Which wards are included in this housing area

The two PFI contracts cover all of the electoral wards in Islington.
Details of your wards and your councillors can be found on the Islington Council website.
General information about council democracy, structure and voting can be found on the Islington Council website.

Services available at this office

PFI Residents Consultative Forum

How to make a complaint about Partners’ services

PFI1 Reports and Surveys

PFI 2 Reports and Surveys

Annual Service Plans and Equal Opportunities and Diversity Plans

Combined PFI1 and PFI2 Quarterly Reports from October 2009 onwards

• Quarterly PFI1 and PFI2 Performance Report October 2009
  (pdf file 176Kb)
• Quarterly PFI1 and PFI2 Performance Report April 2010
  (pdf file 187Kb)
  
• Quarterly PFI1 and PFI2 Performance Report July 2010
• (pdf file 185Kb)
• Performance of PFI1 and PFI2 Contractor - Report to Performance Management Committee - 01.02.10 (pdf file 218Kb)
• Quarterly Performance Report October 2010 (pdf file 283Kb)
• Report to HFI Performance Management Committee February 2011 (pdf file 201Kb)
• Quarterly Perfomance Report May 2011 (pdf file 192Kb)

For information, please contact their website:

www.partnersislington.net