Holland Walk Area

Holland Walk Services

An induction loop system is fitted at one of the desks in our reception area for the convenience of our hearing impaired clients.

Private interviews are available on request.

We operate a waiting ticket queuing system to see the receptionist. Please take a ticket and wait until your number is called. If you need to see a housing officer about tenancy an appointment will be made for you. To save waiting at reception you can telephone 020 7527 7480 and an appointment can be made over the telephone. For Further information click Contact Holland Walk.

Three Courtesy Telephones are available in our reception area to enable you to contact council departments or contractors.

We deal with:

• Tenancy matters, including information on rent account and initial form for transfer requests and Housing List registration forms
• Information about mutual exchange and the up to date list of properties on offer
• The reporting and investigation of anti social behaviour in and around the properties we manage
• Repairs to communal areas of estates (you can also report communal repairs to HFI Direct)
• Housing Benefit forms
• The verification and receipting of completed Housing Benefit forms
• Estate parking, including permits, letting of car spaces, cages and garages - Further information on this website is at Estate parking
• Issue of new and replacement communal door key fobs
• Urgent Housing Benefit advice
• Home Visits when you need them

We do not deal with the following at the office. Instead you can call the numbers or go to the links listed below:

• Council Tax – Please call 020 7527 2633
• Street parking – Please call 020 7527 1338 Parking permits and requests for parking suspensions
  020 7527 1381 if your car has been clamped
  020 7527 7264/5 if you wish to report an illegally parked or obstructive vehicle on the street
• Payment of rent – For information on how and where to pay your rent, click How and where to pay your rent. If you need a new rent card, you can telephone to 020 7527 4057/4077 or 4048. (Please note that calls are taken on these numbers during office hours. The exception is Tuesdays and Thursdays before 2pm. At those times leave a message and they will get back to you)
• Reporting repairs – Please call HFI Direct on 0800 694 3344. For further details and other ways to report repairs see Repairs and HFI Direct on this website.
• Housing Benefit – You can visit a Housing Benefits officer at the area housing office, but please telephone the area office first to check when they are available. For all telephone enquiries about Housing Benefits, but please call the Housing Benefits number: 020 7527 4990

You may use the courtesy telephones in the reception areas to telephone the departments dealing with the above services.