Old Street Area

Old Street Services

The housing office is open from 9am to 4.45pm, Monday to Friday.

For further contact information visit Old Street Area .

You can call at reception during these times or call us on 020 7527 6250 between 9am and 5pm for general housing enquiries such as:

• Rent enquiries including rent account statements and balances
• Housing benefit enquiries. Between 9am - 12.30pm you can drop in and see a trained customer services officer on a first come first served basis. More complex cases will be referred on for appointment. Otherwise you need to call Housing Benefits on 020 7527 4990 for information
• Receipt of housing benefit and other forms
• Rehousing enquiries including the housing options available to you, viewing the mutual exchange register, accessing information on choice-based lettings via the computer in the reception area or picking up the latest property list
• Booking appointments to see your housing officer or housing assistant
• Issue of new and replacement communal door key fobs - Please note a charge of £10 is made for replacing lost or stolen fobs
• Repairs to communal areas of estates (you can also report communal repairs to HFI Direct)
• Estate parking, including permits, letting of car spaces, cages and garages - For further information visit Estate Parking
• Reporting and investigation of antisocial behaviour in and around the properties we manage - You can also report this in confidence on our Antisocial Behaviour Message Line by calling 020 7527 6247
• Home Visits when you need them

We do not deal with the following at the office. Instead you can call the numbers or go to the links listed here:

• Council Tax – Please call 020 7527 2633
• Street parking – Please call 020 7527 1338 Parking permits and requests for parking suspensions
  020 7527 1381 if your car has been clamped
  020 7527 7264/5 if you wish to report an illegally parked or obstructive vehicle on the street
• Payment of rent – For information visit How and where to pay your rent. If you need a new rent card, you can telephone to 020 7527 4057/4077 or 4048. (Please note that calls are taken on these numbers during office hours. The exception is Tuesdays and Thursdays before 2pm. At those times leave a message and they will get back to you)
• Reporting repairs – Please call HFI Direct on 0800 694 3344. For further details visit Repairs and HFI Direct.
• Housing Benefit – You can visit a Housing Benefits officer at the area housing office from 9am-12.30pm. For all telephone enquiries about Housing Benefits, please call the Housing Benefits number: 020 7527 4990

We have numerous courtesy phones in reception for your use when calling council or Homes for Islington departments.

All our appointments are held in private interview rooms.

The reception area contains lots of useful information about our services and the services provided by the council, such as:

• How to get involved and participate as a resident of Islington
• Information on the services provided to your block or estate and details of works that will be taking place
• Information on our performance
• Leaflets and posters about local services including the police, fire brigade, social services, and support organisations.

We provide a translation service for our residents whose first language is not English and a sign language service for those with hearing disabilities.