Lost rent card
If you lose your rent card telephone 020 7527 8538/8601/4048
Request for Rent Statement and/or Payment Card Online
Some methods of payment require a bank account. Advice on opening a bank account is available on the Financial Services Authority website. The following is a link to their advice leaflet:
bank accounts – advice from the Financial Services Authority on opening bank accounts (Link to FSA website.)
CHAS CL - Independent Advice and Debt Counselling Factsheet
(pdf file 550Kb) CHAS CL (CHAS Central London) provides free debt advice and debt counselling to HFI tenants. It is a member of the Housing Law Practitioners’ Association and campaigns on housing and homelessness issues.
iPay
Click here to pay rent and service charges online
Satisfaction
surveys - current opportunities to feedback on our services
Repairs
Online Click here to report a repair to your home
Communal
Repairs Click to report a repair to a communal area
Self-referral
Form Your Housing Support Services
Your
Rent Statement See your rent statement onlineMore online forms