Rent & Service Charges

Your rent

How and where to pay your rent, service charges and council tax

Some methods of payment require a bank account. Advice on opening a bank account is available on the Financial Services Authority website. The following is a link to their advice leaflet:

Bank accounts – advice from the Financial Services Authority on opening bank accounts (Link to FSA website.)

The following are links to forms that you can fill in if you wish to pay either your rent or service charges by direct debit or standing order. To use the forms, click the link you need and print off the document. Fill it in and send it off to the address indicated.

Direct debit to pay your rent (pdf file 58.3Kb)
Direct debit to pay your Major Works service charges (pdf file 1.08Mb)
Direct debit to pay your annual service charges (pdf file 359Kb)
Standing order to pay your rent (pdf file 136Kb)
Standing order to pay your service charges (pdf file 136Kb)

See your rent statement online

Ways to pay your rent:

• By Phone - using your debit or credit card
  • Phone 0800 694 3344 (freephone) 8am-8pm Monday-Friday and 8am-12 noon Saturday, or
  • anytime to 020 7527 8000, where you pay in the usual way or using interactive voice recognition
• In Person - at the Post Office or PayPoint using your payment card
• Direct Debit - to set up a monthly Direct Debit phone 020 7527 4393
• Bank Standing Order - Set up a standing order at your bank giving details shown at right or pick up a form at your area housing office.
• Pay online - To make a payment now, using your debit or credit card, click online payment
• How much to pay? - Contact your local area housing office.
• Your Rent Statement - Your recent rent payments and charges online

Ways to pay your council tax:

• Bank Giro Credit - at a branch of your bank, using payments slips
• Direct Debit - To set up a monthly Direct Debit - Phone 020 7527 2633.
• 24-hour Tele pay - using your debit or credit card Phone 020 7527 8000
• Credit Card Standing Order - Phone 020 7527 2734
• In Person - at the Post Office using a payment slip - To order slips phone 020 7527 2633.
• How much to pay? - Phone 020 7527 2633

Ways to pay your service and major works charges:

• By Phone - using your debit or credit card - Phone 0800 694 3344 (Mon to Fri 8am - 8pm; Sat 8am - 12 noon)
• Bank Standing Order - For a standing order form phone 020 7527 7715 / 7720.
• Direct Debit - Phone 020 7527 7715 / 7720
• Pay online - To make a payment now, using your debit or credit card, click online payment
• How much to pay? - Phone 020 7527 7715 / 7720

Where you can make payments in your area

If you prefer to pay in person, either in your own area or in another part of Islington, you will find many convenient places to pay.
Note that you can pay rent and council taxes at all post offices and rent only at PayPoints.

The PayPoint website maintains a list of locations where you can make payments. Click here for a link to the PayPoint Agent Locator

You can look up your postcode on the Post Office website. Click Find a postcode

Direct Debit is an easier way to pay

If you have a current account with a bank or building society you can set up a Direct Debit to pay your service charges each month. Paying by Direct Debit is the easiest way to pay – there are no cheques to write, no paper work or postage and no queuing.

Payments are made for you by your bank or building society. When we receive your Direct Debit we will write to you outlining the amounts to be paid over the forthcoming period.

Direct Debit carries with it a number of safeguards to protect customers:

• You will always be advised at least 10 days in advance of any proposed changes to either the amount to be paid or the date giving you time to query the payment.
• You are free to cancel any time by simply advising your bank or building society.
• You are guaranteed a refund from your bank /building society in the unlikely event of an error occurring.