Complaints, Comments and Compliments

What is a complaint?

Our definition of a complaint is “an expression of dissatisfaction with Homes for Islington’s action, lack of action or standard of service, whether justified or not”.

So, if you are reporting a problem (such as a repair, or nuisance from a neighbour) for the first time, that is not a complaint (about our service), but is a request for a service from us. You can often get the problem resolved immediately by speaking to the office responsible for that service. They will try to sort it out for you straight away.

If you are not happy with the response you get, then you may make a complaint. Homes for Islington (HFI) operates a 3-stage complaints process.