Complaints, Comments and Compliments

What HFI will do when you make a complaint

When you make a complaint, we will:

• Deal with it fairly and efficiently
• Provide a written or emailed acknowledgement within 3 working days
• Tell you who will respond to your complaint and the target date for reply
• Provide a full reply as soon as we can within Homes for Islington’s target of 10 working days
• Explain what you can do if you remain dissatisfied with the response you have received
• Treat all complaints confidentially