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Complaints, Comments and Compliments

 
1. Your name
2. Your address
3. Your daytime telephone no.
Your evening telephone no.
Your email
4. Please give the name of the service or the name of the person you are giving us feedback about
5. What is your feedback?
       
6. What happened / did not happen / what is your comment or suggestion?
The remaining questions apply to complaints only

Please tell us what your complaint is about. Please choose just one subject. If your complaint covers a number of areas the HFI Manager will make sure all parts of your complaint are investigated and will co-ordinate a full response

7. What is your complaint mainly about?
Repairs or improvements to my home (Note: Please go to “Services from an area housing office” if your tenancy started less than 2 months ago).
HFI’s contact centre – HFI Direct
Services from an area housing office (select your area office)
 
Services from the Home Ownership team – I am a leaseholder
Services from the Transfer team
Services from my temporary accommodation (HFI Reception Centres only)
The Housing Support Officer service
The Estate Parking service
(Please note that the estate parking service has a seperate process for appeals against towing or wheel clamping)
HFI’s Investigations team
8. Have you contacted anybody in HFI about your complaint?    
9. If yes, what was the name and job title (if known) of the person you complained to?
10. On what date did you complain?
11. What response did you get
12. Was your complaint in writing?    
13. Why are you not satisfied with our response?
14. What would you like us to do? (tick any that apply)
 
If other please specify

15. Equal Opportunities

HFI wants to improve the service it provides to you. We also want to check our services do not treat anyone unfairly. Knowing more about the needs of our customers will help HFI to do this. Your answer to these questions will not affect the way in which we investigate your complaint.

This information is strictly confidential and will be used for monitoring and statistical purposes only. It will not be used to investigate your complaint.
Your gender
Your age
Do you consider yourself to have an impairment or to be disabled? (tick any that apply)
If other please specify
How would you describe your ethnic origin
If other please specify
How do define your sexuality
What is your religion or belief?
If other please specify
 
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