Consultation & Involvement

Customer Feedback

Satisfaction surveys

HFI are continuing to improve methods on capturing feedback from customers.

We have learnt from our Resident Involvement Register Members that not all HFI customers wish to give us feedback by phone/paper surveys or in focus groups and that Email and web contact is an increasing method of communication.

We have therefore created a facility to place surveys and consultations online and hope that this will give customers more opportunities to give us their opinions on our services and planned improvements.

Below is a list of ongoing surveys:

Communal Repairs Survey
By completing the survey you enter into a £50 Prize Draw
Please take some time to answer the questions on the communal repairs service. Your response will help us to improve the service.

Below is a list of Survey Results from past surveys:

New Tenant Survey Results
Throughout the year, we ask our new tenants for feedback on their experience of moving home and satisfaction with their new property.  In April to June 2009, 88% of new tenants surveyed were satisfied with the services provided by Homes for Islington. 89% were also satisfied with HFI staff.
November 2009

What you told us about our ASB service
When an ASB case is closed, we ask customers for feedback on how we managed the ASB reporting and management of their complaint.  Survey responses from 2008/09 show that overall customer satisfaction with how HFI manage ASB complaints has risen from 63% in 2007/2008 to 84%.
October 2009

Reception Centre Satisfaction Survey Results
We have recently carried out a survey of resident satisfaction in our Reception Centres and here are the results.
October 2009