Consultation & Involvement
Customer Feedback
Focus Groups
How well are we doing at listening to what you tell us?
Between April 2007 and June 2008 we have asked customers
to feedback on several issues. The following table reports what we
have done with your comments and suggestions.
| We asked you about… | You told us… | So we did… |
| The tenant handbook | You liked a folder style where it would be easy to find information | We used a folder format |
| DVD for new tenants | New tenants might not have a DVD player | We play the DVD to new tenants at our offices |
| Our translation and interpreting services | That you didn’t know about translation and interpreting services available or English for speakers of other languages classes | We are promoting the services available |
| Right to buy communication | You wanted to know more about the legal stages of the right to buy process | We added more information about eligibility, valuation, improvements and repairs |
| Good neighbour agreements (GNAs) | That estates are generally good places to live with occasional antisocial or nuisance behaviour | We have recommended that GNAs are retained as a tool that HFI could use, if appropriate |
| Tenants’ incentive schemes | That incentives should benefit families, young people and communities and look at solving antisocial behaviour | We are working with Islington council on possible youth schemes |
| Repair and recharge policies | That it’s ok for some types of work to have longer completion timescales, that customers who miss appointments should be charged and that we should promote the home contents insurance scheme | These comments have been incorporated into our new policy (see page 12 for more information). |
Thank you to all those customers who attended focus groups or gave up their time to feedback on our services.
If you would like to be involved in focus groups or any other area of consultation, please contact Jacqueline Robinson on 020 7527 2903 or email jacqueline.robinson@homesforislington.org.uk
Do it online
Antisocial
Behaviour Online Reporting Form Click here to file a report
Customer
Feedback Online Form Let us know your views
iPay
Click here to pay rent and service charges online
Satisfaction
surveys - current opportunities to feedback on our services
Repairs
Online Click here to report a repair to your home
Communal
Repairs Click to report a repair to a communal area
Self-referral
Form Your Housing Support Services 
Your
Rent Statement See your rent statement online
Your
Service Charge and/or Major Works Statement See your annual service
charge and/or major works statement online
Estate
Parking Click here for services and application form
More online forms
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