Antisocial Behaviour

Respect Standard

Respect Standard for Housing Management

The Respect Standard for Housing Management forms part of the Government’s Respect drive and is aimed at social landlords.

This voluntary standard provides recognition for those housing providers who deliver good services, while providing a benchmark to aim towards for landlords striving to improve their services.

The standard is built around the delivery of six core commitments each with their own distinctive building blocks that when applied will deliver an effective response to anti-social behaviour and help to create a culture of respect.

Respect Standard for Housing Management Certificate                  (pdf file 190Kb)

The six commitments, with a summary of some of the work we have undertaken is as follows:

Commitment 1 - Accountability, leadership and commitment

• Sign up to the Respect Standard for Housing Management on 22nd May 2007
• Increased resources in each Area Housing Office to tackle ASB
• Commitment to the Safer Islington Partnership to tackle and address issues of ASB and their causes

Commitment 2 - Empowering and reassuring residents

• Working with Partner Agencies to regularly publicise and promote action and successes in tackling anti-social behaviour
• Production of fact sheets for use by reporters of ASB that give advice on our processes and highlight the enforcement tools available to us
• Introduction of regular feedback processes such as open and closed case surveys that allow us to measure the effectiveness of our service

Commitment 3 - Prevention and early intervention

• Running regular Police liaison meetings with the Police Safer Neighbourhood teams and Partner agencies to address ASB issues
• Involvement of local residents and the Police in Estate inspections to agree action to combat ASB
• Delivery of HFI’s Bulk refuse collection service to ensure speedy response to environmental issues such as graffiti and dumped limber
• Working with Partners in the MAGPI (Multi Agency Panels in Islington) to identify solutions to ASB issues across the 4 areas of the borough.

Commitment 4 - Tailored services for residents and provision                                      of support for victims and witnesses

• Working with the Witness Support Service to provide support to victims and witnesses of ASB at both Court and in their home
• Referrals to the Camden Mediation service to help resolve neighbour disputes
• Partnership working with the Parental Support service to provide residents with advice and assistance on family issues such as children’s behaviour and educational issues

Commitment 5 - Protecting communities through swift enforcement

• 36 evictions from properties for Anti-social behaviour in the last 3 years
• 45 Court Injunctions many with the Power of Arrest to stop nuisance in the last 3 year
• 189 Acceptable Behaviour Contracts signed up
• 14 Anti-Social Behaviour Orders obtained against residents who were a nuisance to neighbours

Commitment 6 - Support to tackle the causes of 
                          anti- social behaviour

• Referral to panels such as the Multi Agency Inclusion Panel (MAIP) to offer support for families and young individuals at risk of ASB
• Provision of suitable support through the Housing Support Service to enable residents to sustain their tenancy and improve their behaviour