Respect Commitment

What HFI has done
so far

What HFI will do in 2011/12

1. Demonstrating leadership and strategic commitment

• An active partner in all of the Safer Islington Partnership’s (SIP) strategic groups.
• Co-ordinate monthly Police Liaison Meetings in each of our 4 housing areas to  share information and identify solutions to ASB.
• Performance targets in place measuring ASB actions.

• Review of existing Service Promise for ASB.
• Introduction of more robust performance reporting for ASB.

2. Providing an accessible and accountable service

• Dedicated ASB Teams in each Area Housing Office.
• ASB updates section in each edition of HFI News.
• All reporters of ASB surveyed at end of process to gauge their satisfaction with our service.

• Deliver focus groups with users of the service to find out what goes well and what needs improvement.
• Increase publicity to ensure the community is aware of ASB enforcement, support and diversionary successes.

3. Taking swift action to protect communities

• 116 injunctions, many with the power of arrest to stop nuisance, obtained in the last 3 years.
• 21 evictions carried out in the last 3 years for serious ASB cases.

• Assess the implications for service of new ASB tools and powers and ensure service changes implemented to use them effectively.

4. Adopting a supportive approach to working with victims and witnesses

• Risk assessment completed for all reporters of ASB to determine any vulnerability or security issues.
• Witnesses receive 1:1 support from the Witness Service.
• 248 witnesses supported both prior to and during Court cases in last 3 years.

• Update fact sheets to help residents have realistic expectations of service.
• Review risk assessment processes in line with new practices.

5. Encouraging individual and community responsibility

• 188 cases resolved through mediation in last 3 years.
• Local residents included alongside HFI and Police in estate inspections and environmental audits.
• Introduction of Young People’s committee on Hollins and McCall Estate.

• Increase the use of Restorative Justice on ASB cases.

6. Having a clear focus on prevention and early intervention

• 108 people individuals signed up to acceptable behaviour contracts (ABCs) in last 3 years.
• 63 young people identified as at risk of offending referred to Targeted Youth Support for support and diversionary activities in last 3 years.
• 12 families with complex ASB issues referred to the Family Intervention Project for high level support in last 3 years.

• Launch additional diversionary activities like street cricket in areas where youth ASB is identified.

7. Ensuring a value for money approach is embedded in the service

• Graffiti reporting process in place to identify cost of clean up and recovery of costs when action taken.
• Benchmarking of cost of service, performance and customer satisfaction taken place similar organisations.
• Periodic evaluations carried out of contracted services such as Professional Witness and Witness Service to test VFM.
• Procurement undertaken for use of a Professional Witness Service.

• Increase use of SIP data to identify ASB hotspots to target more efficiently the deployment of resources.
• Increase the scope evaluation of Professional Witness service to include time to complete as well as cost of outcomes.