About us
Service Promise
We promise to adopt a customer-centred approach when delivering our services and to provide you with the best possible service at all times.
To help us do this we have written a service promise, which sets out targets for those areas of our service that you have told us matter the most. These areas are:
- Customer care
- Treating you fairly
- Anti-social behaviour
- Estate services and caretaking
- Rent and service charges
- Maintaining your home
- Moving in and moving home
- Complaints, comments and suggestions; and
- Keeping you informed and involved.
To make sure we keep our promises we will:
- Ensure that all HFI staff receive customer care training
- Monitor how we are keeping our promises with our tenants and leaseholders
- Publish the results of this monitoring
Click on the link to view our Service Promise which was published in the Summer 2007 issue of HFI News.
Click on the links below to view the feedback we received for those areas you told us matter the most. Service Promise feedback is published in our quarterly residents Newsletter "HFI News".
Winter 2008
Autumn 2008
Summer 2008
Spring 2008
Winter 2007
Autumn 2007
Service Promise (pdf file 512Kb)
Do it online
My
eAccount manage day-to-day tasks online 
Antisocial
Behaviour Online Reporting Form Click here to file a report
Customer
Feedback Online Form Let us know your views
iPay
Click here to pay rent and service charges online-
Resident Suggestion Scheme suggest an idea and get £25 vouchers if we adopt it. 
Repairs
Online Click here to report a repair to your home
Communal
Repairs Click to report a repair to a communal area
Your
Rent Statement See your rent statement online-
Your Service Charge and/or Major Works Statement See your annual service charge and/or major works statement online 
Estate
Parking Click here for services and application form
More online forms