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Performance

ISO9001: 2000 Certification

Property Services is fully ISO9001: 2000 accredited across the entire service and has an extranet site available to our framework partners ensuring they follow our processes when managing contracts on behalf of HFI.

Property Services has been ISO9001: 2000 accredited since 1999 when as Architectural and Surveying Services it was awarded ISO9001: 1994 certification. The organisation has been externally audited twice yearly since 1999 by BMTRADA a leading multi-sector certification body accredited by UKAS (United Kingdom Accreditation Service), originally established to develop quality assurance schemes in the construction industry. Property Services has retained the ISO9001: 2000 accreditation despite substantial changes in the working practices and the structure of the division.

Various levels of staff have been trained externally as auditors to enable the system to be continually reviewed during the period of accreditation. Self-assessment was an integral part of the initial ISO9001 process and required regular internal auditing to be undertaken as part of the accreditation process.