About us

Management Team

Service Area Responsibilities

Performance and Service Development

This section describes the responsibilities of the various sections of the Performance and Service Development division of Homes for Islington and lists their senior managers.

Director: Simon Kwong

P.A.: Elaine Simpson 020 7527 4027
elaine.simpson@homesforislington.org.uk

All based at Highbury House, 5 Highbury Crescent, London, N5 1RN

Performance
This section manages HFI's performance monitoring and benchmarking and is responsible for clienting TMOs, co-ops and Partners for Improvement in Islington under the PFI scheme for street properties.

Anthony Jonas 020 7527 4277     anthony.jonas@homesforislington.org.uk

Service Development

This section is responsible for:

• Development of policies and procedures
• Learning from best practice elsewhere and from customer feedback such as surveys,focus groups and complaints
• Resident involvement
• Customer focus
• Community development
• Equalities and diversity

Simon James 020 7527 4115
simon.james@homesforislington.org.uk

Strategy and Procurement
This section is responsible for business planning, strategy development, procurement and efficiencies.

Simon James 020 7527 4115
simon.james@homesforislington.org.uk